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Home / Four Common Reasons For Garage Door Service
We are continuing our series on garage door repair scams that you can avoid. A good way to avoid these scams is knowing the essential reasons why you might need garage door repair. If you can start by recognizing these reasons you can begin to …
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Overhead Door Company of Atlanta™
3331 Green Pointe Pkwy
Peachtree Corners, GA 30092
Mon – Fri: 8:00 AM to 5:00 PM
Sat: 8:00 AM – 4:00 PM
Sunday Service 10:00 AM to 5:00 PM
Emergency Service Available 24/7
Parts Pickup Only
3331 Green Pointe Pkwy
Peachtree Corners, GA 30092
Mon – Fri: 8:00 AM to 5:00 PM
Sat: 8:00 AM – 4:00 PM
Sunday Service 10:00 AM to 5:00 PM
Emergency Service Available 24/7
Parts Pickup Only
221 Armour Drive, Atlanta, GA 30324
Mon – Fri: 7:00 AM to 4:30 PM
I had some problems with my new garage door and Randy S came out to help me and was incredibly helpful, professional, and kind. He went above and beyond to…
Excellent service! Reliable and very accommodating. I called Overhead Door repair at 9:00 p.m. Tuesday. Our garage door spring popped, leaving us in a…
Scott McCord was my Service Technician. All I can say is WOW! Your Company has earned a huge fan. From calling into your office yesterday and the pleasant…
We had an issue with our garage door where the wiring burned out. Our landlord contacted Overhead Door Company and sent them out last Thursday. A technician…
Thank you Jimmy S for your great customer service today. Thank you for going the extra mile for us. We appreciate you!
Richard Pittman was my repair technician. He was on time and professional. I was glad that he took his time inspecting the garage door. He also helped me…
Nick from Overhead Door Atlanta came to assess my broken garage door this morning. I was delighted with the results. I really thought I needed a new…
I accidentally bumped my garage door (how embarrassing, right?) and I called Overhead Door Company. They made an appointment for the very next morning, and…
My service technician, Richard Pittman, arrived punctually and gave very professional service for a reasonable price. Thank you.
I appreciate Matt contacting me, honoring the original quote, and refunding the difference. He mentioned that he would share this with the representative…
Richard Pittman was Very polite, extremely quick and personable. He was very positive about his work and the company.
Needed a repair on older model garage door. Richard P., service technician, was knowledgable and efficient. Happy customer!
Exceptional service, very honest people. Joe had a very thorough depth of knowledge for all things garage door openers, and all things associated with it….
We accidentally ran the car into our garage door while it was still opening. The bottom door panel was bent and off the track. A tech came out the next day…
James Hicks’ company has provided service two times and both times we have been very pleased! We would highly recommend this company!! We called in the…
Eddie J, just completed servicing our door and he was PHENOMENAL!! He explained everything he was going to do and while he did it and was very clear with…
Jason Trammell called and told me he was on the way and gave me the time of his arrival. This gave me so much comfort to know a company cared enough about…
Obtained a few quotes from several companies to replace our door. We wound up going with Overhead Door. Beautiful work & attention to detail.
I called overhead door company Of Atlanta this morning and they scheduled for this afternoon. In less than 35 minutes they replaced two Springs, my keypad,…
As always, on time and very professional. Fixed the issue we were having and gave our entire door and opener a tune up. It’s so quiet now opening.read more
Overhead door Co is very efficient and has the most courteous employees! I highly recommend them
Overhead is OUTSTANDING in knowledge, service, professionalism, trust, and the list goes on. I have called on their expertise for many years! Overhead Door Co. of Atlanta is the only company I will call for my garage and storm door needs! Bravo Overhead!read more
Joanne Hurley Cox
Service was fast and at reasonable cost. Julius was courteous and professional. I am a repeat customer and will be again in the future.read more
The salesman was professional, costumed a door exactly what we wanted. Installation was quick and the door is made of durable material so quiet our dog is surprised every time we enter the house. Keeps him on his toes to not do something stupid! The door has an absolute match to our expectations….read more
Serene Lee Sng
The guys who came out yesterday to install the garage door were professional, efficient and courteous. The job they did at my place was more than just install, they had to demo 3 walls before they could install, all this in the beating summer heat. Kudos to you guys!read more
Karen Owen Parker
Always the best customer service and today was no exception when I called to ask for assistance in programming my remote for the garage door opener. I didn’t get his name, but the nicest man helped since that dept is closed on the weekend; within minutes I was back in business! I always receive prompt, experienced resolution to my problems at the lowest cost!read more
The OVERHEAD DOOR technician Richard Pittman was professional, informative, and polite. I appreciate the prompt service.read more
Carolyn Stokely Srock
My husband made the appointment and was here, and spoke with, the technician before running an errand. (I was home). The technician asked if I wanted a second remote for $25 – I may be wrong but I would think a 2 car garage door opener would come with 2. Then I was asked if I wanted a keypad for $50. I hesitated and the tech said they’re about $47 if you buy your own. I said go ahead and then called my husband and he said, no they told me $25 for keypad and no one said only 1 garage door opener. He told me to go ahead and pay it and he’d talk with the man he’d set it up with. I told the tech what my husband said – he went and got his BlackBerry (or whatever) and he showed me $25 for keypad on the order and said he’d throw in the other garage door opener and waive some $15 charge. 3/20/18 I’ve upgraded my review as a manger contacted me today and said that yes, they do charge for a second remote control and there is a $15 fee (I’ll be honest I don’t recall what for) and I did see that on The technician’s order/Blackberry – and that should have been made clear by the gentleman my husband set up the appt. with – then he apologized for any miscommunication. I appreciate the fact that they care how their customers feel and contacted me to clarify the information and make it right. We’ve used Overhead Door in The past and we were happy with their work. Our garage door is working well. Thanks Matt for the call.read more
I have them do my garage door maintenance tune ups every couple of years. Fast, efficient and knowlegable technicians. They never try to up sell you and explain everything in layman’s terms so you know exactly what’s going on. Price is reasonable too. I will never use any other company for my garage door needs or repairs.read more
Richard Pittman is an excellent technician. Very courteous and timely. Highly recommended!
Great service! Overhead Door Company of Atlanta serviced one of our two doors four years ago and it is still working great. Today, they fixed the second of our two doors. I wish we had originally purchased our doors from Overhead.read more
I drove over an hour & half to get a part. Joel was very helpful, I will make the drive again if I need anything else. Very knowledgeable & had the part no one else did.read more
Timand Priscilla Sharp
They do a awesome job! Show up on time, are reasonably priced, and professional. Highly recommend!
We called for a recent repair to the door on our RV garage. Overhead door responded quickly, treated us more than fairly and accomplished the repair economically and efficiently. They are the original installers of our garage doors and we wouldn’t think of calling anyone else.read more
I run a warehouse in Norcross. We deliver cust millwork, cabinets, flooring, and doors to high end homes. We have a 21ft wide automatic bay door. The first one we had was done by some company I never heard of (cost efficient). That door was a nightmare. If you stared at it to long it would break. Turns out the door was made of the cheapest materials and had this awful track system. It had to be made of recycled aluminum cans. We finally called Overhead Door. Instantly you could see the differences in the door and track. Opposed to crinkly aluminum, they have stout Iron tracks, I mean thick. The door itself is also super high quality. I would have never known the difference unless I saw them uninstall the old one and install the new one. Trust me, save yourself the time, stress and money, do it right the first time. Use Overhead Door.read more
Kate Hilburn Allgood
It was a complete zoo at my house this morning, and Spencer Jackson got us fixed up with a smile. Thank you!read more
Amy Reeve Day Vish
i HAD AN EXCELLET EXPERIENCE WITH OVERHEAD DOOR COMPANY. THEY WERE EFFICIENT, PROFESSIONAL AND HELPFUL. I LOVE MY NEW DOOR. I TOTALLY RECOMMEND THEMread more
We called Overhead Door Company when the spring on our garage door snapped. The service tech came to our home in a timely matter to make the necessary repairs. We had thought that we needed a new garage door because over time it was not fitting correctly. When we told this to the tech he told us that there was no need to spend money on a new door when he could fix the door with a simple adjustment. So, in a matter of minutes, that problem was solved with no cost to us. This is the company to call if you are seeking professionalism, honesty, and punctuality.read more
We had a new garage door installed by Overhead Door. I hear them being advertised on WSB Radio all the time. They gave us a good price and did a great job installing out door. We are very happy.read more
Marci Umberger Girardin
Stan Tate was an excellent salesman that helped me choose doors and accessories to fit my home and my budget. He recommended and set me up with financing and it was very quick and easy. Micah Fowler was an extraordinarily professional and efficient installer. Our doors look fantastic and we’re so pleased with the product. Superb professionalism and service!!read more
Jennifer Powell Ivey
This was the smoothest, easiest process! I truly appreciate being able to schedule the service so quickly online; what a great perk! And Nick was such a nice man, very friendly and knowledgeable! The pricing was very reasonable too! I would HIGHLY recommend you all to anyone. Thank you very much!read more
I have used Overhead Door Co, for years for service on my old door and have been very pleased with their professional and courteous technicians. When I decided to replace my garage door I didn’t hesitate to call them once more. I couldn’t be happier. The gentleman who came out to help me with style, color, etc. was great. The installation was painless, quick, fast, and completely to my satisfaction. I will never use another company for service and will not hesitate to recommend them to my friends. Thanks so much for a reputable company in these days of shady operators.read more
The service was excellent, on time and knowledgeable about the product as well as his work Will use them again and again as neededread more
I called overhead door at about 2:00 p.m. and the technician arrived at my son’shouse in 1 hour. He solved the problem with the door very quickly. My son was very happy since he had an accident that morning with the door. He was afraid to leave his car outside since he and his neighbors had their cars broken into the week before.read more
Richard Bowden II
Great service and professionalism, have been using these guys for years! !!!!
Recent garage service….My Service Tech was knowledgeable, professional and efficient! One of the many reasons I remain a loyal customer!read more
I called this company because the spring snapped and my car was trapped in my garage. I needed to get to a radiation appt so time was of the essence. The company not only squeezed in an appt to help me, but the tech Seth Heise was awesome. He was quick, honest and very kind and professional. Such awesome service and I will be able to leave for my treatment with time to spare. I am just so grateful that I found them!read more
Thanks to Scott of Overhead Door Company we now have a garage door that works again and is quieter than ever. Scott arrived when he said he would and immediately diagnosed the problem. We would definitely use this company again.read more
Exceptional service and same day response to a repair issue. I highly recommend Overhead Door.
Monica Morris Gresham
Just had my door replaced and I am so pleased. More importantly, Mr. Chandler Montaio blew me away with his professionalism and charismatic personality. Just one young man, he was quick and thorough. From the fast turn around to the great service, I am very impressed and your company has made a huge impression on us Thank you so much, I am a very satisfied customer. Chandler is a gem and I recommend Overhead Door with the highest rating…..Madd Love and Positive Energy.read more
Very efficient, knowledgeable and courteous technicians. On time and gives explanations and corrections required to the customer. I would not hesitate to recommend this company to anyone.read more
Would highly recommend Overhead Door !!We had a situation where our cars were held hostage in the garage due to busted door springs. Filled out the service request on line at 6:00 AM, received a confirmation time at around 7:00 AM and the tech was there at 8:10 AM.read more
We’ve been customers for many years and always appreciate the great products and service!!! They have truly professional staff reps and technicians. I’d like to specifically recognize Heather Thompson for her great help during the past few weeks!!!!read more
Gary Nash was an awesome technician. He diagnosed my problem, fixed it, and tuned up the opener and door. Fast and friendly. Highly recommended.read more
My garage door decided to be uncooperative today. Called Overhead Door, had a choice of times TODAY. Rusty arrived 2 minutes ahead of time, told me how long it would take and how much it would be. Very very pleased with the professional service…..read more
Nancy Pearson Brewster
I have used Overhead Door Company of Atlanta for over 30 years, and they have always been kind, knowledgeable, efficient, and very polite and friendly–there isn’t a problem they can’t solve! I trust them completely. They just left my house, and the man who did the great work is named Stan–he’s wonderful! Always look for the Red Ribbon, so you won’t get a copycat company. I will never use any garage door company except Overhead Door Company of Atlanta with the Red Ribbon! :)read more
Neil E. Brown
I am so pleased with my new garage doors! I have told several folks that I will never have another home with any garage door besides Overhead Door of Atlanta!read more
Randy S. and Anthony were great. I was very pleased with both of them and their professional behavior. I would highly recommend your company to any of my friends. The new garage door opener is great. They finished in a short time and explained everything to me. They both deserve atta boys from your company.”read more
“Joe Simon was very courteous, efficient, clean and well represented of Overhead Door Company. Your company is now going to be my exclusive garage door company moving forward and Joe will be the technician that I will request to come to our home for any future needs. Thank You for such prompt and excellent service.”read more
Jan Bjorklund Conrady Fountain
My husband said you were all awesome…from the sales person to the installation on our garage doors for our new house!!! Would highly recommend!! Thank you so much!!read more
Bruce S. Brown
Dan Landt was our technician. He took the time to explain the problems and options for correction in a way this ‘this’ un-mechanical guy understood. Dan is a true model of what technical service and customer service is all about. If only we can clone him. Thank you Dan! Keep on doing what you’re doing!”read more
Karen Taylor Donahue
“WOW! Great service. I called Saturday morning, it was fixed Saturday afternoon. Not many companies do that. THANK YOU!!!!!!”read more
From 1st contact to completed install of 2 new doors, ours was an excellent experience. Great communication and completed as scheduled. Highly recommend OD. Wouldn’t use anyone else.read more
Everyone did a fabulous job!! From the person that we met with when we chose and scheduled our door to the gentleman that installed the door. Everyone was great and the door looks super and really adds so much to our home!! Thank you!!!read more
Recently, I had a service tech assist me with my garage door issue! Hats off to Gary N. for going above and beyond to get the issue resolved — and at discount– for me , as a senior living on fixed income. I have nothing but praises for Overhead Door Co of Atlanta. I am a “repeat customer”. Will always recommend your company for future needs to friends/family.read more
I recently needed help with the garage door in my new home. The technician sent out by ODC of Atlanta, Jervis (Jae) C., was awesome! This young man was polite, respectful, thorough, knowledgeable, and thoroughly delightful! I was very impressed with his product knowledge, his skill level, and his willingness to answer any and all questions I had. He took his time and made sure I was completely satisfied before leaving. What a treasure OHD has in this young man! Thank you for sending him to my home. I would recommend this company to anyone who wants prompt and efficient service.read more
I had superior service today from Mr. Spencer Jackson. I had to replace my motor, and he was careful to give me careful instructions about the door, and about resetting my remote controls.read more
Didn’t know service could be pleasant again.James with Overhead Door is an example of profession meeting customer satisfaction.Been a while since I could recommend a company but ladies and gents,this one is a keeper.Sincerely Danny and Donna Moye of Norcross.read more
Garage door starting limping, then this morning was unable to walk at all. Called Overhead door about noon, and Gary Nash showed up about 5:00. Had me up and running in about an hour. Was very knowledgable and courteous. Thanks for the prompt service (and the restaurant recommendations, LOL).read more
James R. came out to help me with a broken door. He was very courteous and knowledgeable with questions I asked.read more
James Rodgers with Overhead Door Company of Atlanta is awesome!! Thank you James. In less than a minute he spotted the problem and then fixed it very fast! Super nice gentleman with a great sense of humor. If I ever have trouble with my door again, I’ll ask for James. I’ve used this company to do regular maintenance on my door a few times in the past. They are always professional and know exactly what they are doing. I highly recommend them.read more
I was very impressed with the service I received. I am a new customer. I got an appointment right away. Paul did not have the springs I needed on the truck with him, but he got them and was out here the next morning to install them. I’m going to need a new garage door opener in a couple of years (or sooner!); I will be calling Overhead Door.read more
Leigh Floyd Kaus
We had Stan Tate repair our garage door this week. He was outstanding and provided excellent service. I would highly recommend this company. We were very pleased with our service.read more
I normally don’t leave reviews or take surveys, but my experience with Overhead Door Atlanta was exceptional! My father-in-law recommended you to me and I’m very grateful. My whole experience was great. From setting up the initial meeting, to the salesman, John, to the installer, Bobby. Bobby did awesome and was very personable. He got the job done and was very helpful. Everybody was great and I am really enjoying my new door. Thanks for everything!read more
Customer service, professionalism and product are top notch which is why I just had my third garage door installed in two years (one at my previous home and two new ones to replace 27 year old wood doors).read more
Having just pulled in to my garage, I heard an awful bang and found that the garage door spring had broken. With the car in the garage and no way to get the door back up, I felt lost. I called Overhead Door (it was Sunday evening) and talked to an actual person who set up an appointment for a service call the next morning between 8 am and noon. Stan Tate called at 7:30 Monday morning and arrived about 8 am! He was professional and courteous. With a busy schedule and no way to get out of my garage, I appreciated his taking care of my problem early!read more
Technician Joe Simon was at my neighbor’s house,I came over and asked if he could look at my door due to it was making noise. He happily obliged,made a few adjustments and my door is Silent again. I will definitely recommend Overhead doors and your wonderful technician Joe Simon. Thank You!read more
Janice Cash Stowe
Richard was out the same day we called did a good job and was so pleasant, overhead has always been our choice and for this reason.read more
Had a great experience with overhead door today! Called this morning and they were here today exactly on time…professional, reasonable and their technician Jae C. was awesome. I will definitely recommend them to anyoneread more
My garage door was not working properly which I did not discover until close to 4:00 in the afternoon. I was put on the scheduled between 4 and 8:00 pm which I was so thankful. Joe called closed to 8 and said he would be at my home within 30 minutes and he was. Joe was extremely professional, courteous and efficient after an extremely long day and as hot as it was. He worked quickly and efficiently!! My door is working like new and I was able to pull my car back into my garage!! Thank You Joe!! Job well done!!” Thank you Overhead Door for your prompt service and for hiring such a professional as Joe S.read more
Nancy Whatley Oliver
“I am so impressed with your company! I called on the Friday of the Fourth of July weekend and was told that someone could be there today. James E. came and repaired everything that was needed. He even gave us some great advice to look for. What great customer service from James and your company! Quality work and service from James. Thank you and I will spread the word!”read more
Michael E Wise
Paul was very efficient and answered all my questions. Great example for a great company!!!
The service from Overhead Door Atlanta was GREAT!!!!. My service technician was Richard Pittman. Richard arrived on time, was very knowledgeable, friendly and performed the work in a timely manner. I will definitely recommend Overhead Door Atlanta to my family & friends.read more
Really appreciate Mr. Joseph Keim, for his patience to communicate with me on paper & pen to write back & forth due me being deaf. Good to see them to work as professional not like others to hurry working to mess up & end up not working right. Thanks goodness. Mr. Joseph is world class professional. A ton thanks.read more
It is amazing to work with Overhead Door. Their commitment to excellent service and high quality installation reminds me of the service you used to get years ago from everybody. Thankfully they have continued to deliver on excellence. The first young man to come out and evaluate the damage to my door was Jae Cowan. He was both courteous and very knowledgeable about all of the products. He explained everything in a clear and precise manner. The techincian that came to install my door was also outstanding. On time prompt service is so refreshing. He worked quickly and efficiently and explained everything including maintenance for my new door. Both of these young men are to be commended for their awesome work ethic. Thank you both very much.read more
Was expecting the usual untrustworthy nonsense but received tremendous service and care. This company is genuine and it shows through its workers. They came relatively speaking right away and I recommend them highly!read more
The service is outstanding. I called Overhead Door at 7:00 AM, and the technician Paul W. arrived at my house in 45 minutes to replace my garage door torsion springs. I was amazed at the short time of arrival.The technician did an excellent job explaining to me about the problem, and what he had to do. He was very professional, and very polite, and friendly. Paul is definitely an asset to the company. I hope to get him in the future when I need technical work done on the garage door system.read more
James was extremely friendly, answered all of my questions and offered helpful suggestions to problems not necessarily with the garage doorread more
“We just had the most pleasant service call I have ever had! Our tech was James E. and he explained so much and fixed my issues right away. He was courteous and very polite to us. As he was leaving he noticed my husband’s Veterans license plate and made a point to come and shake his hand and say “thanks”. He was a very nice young man and you should be proud to have him working for Overhead Door. Thank you again James!!read more
The Overhead Door Company of Atlanta recently installed a new garage door system at one of our residential rental properties. Both the product and the service technician were of the highest quality. I would like to personally say thank you to this wonderful company. If you have the opportunity for Paul Burchfield to work on your garage door gladly accept because he is wonderful. I will be using them again for my next project!read more
Overhead Door Company provides prompt service, along with an extra dose of expertise and friendliness from their technicians, especially Albert.read more
Very fast, efficient and professional!Robert was a great technician!
Jane Archer Hodges
We thought our garage door had seen its last days, but Overhead Door came out and fixed it in 45 minutes! Fantastic job! If you need your garage door fixed or replaced, call these guys!!!!!read more
I HIGHLY recommend Overhead Door to ANYONE looking for a Garage door company. When they came to do a repair on my door, I was blown away by their OUTSTANDING customer service. Each person I worked with, was better than the one before. All of the repair personal were warm, friendly, knowledgeable respectful and not out to make a buck, but rather to help me, the homeowner, get my garage door back up and working. They made suggestions on getting the repair working that honestly they didn’t have to, but that shows the type of character of the employees. This is just how the company works. Their prices are industry standard fair and the service was quick. I had my door back up and working no time. I couldn’t be happier that I made the call to Overhead Door! Just as a side note- I work in Customer Service for major company- so I know good service when I see it and this company produces great employees and delivers incredible customer services. People are the first to complain in life and rarely compliment. I wanted to make sure that I compliment them because their customer service really did impress me alot!!read more
Estimate same day I called great sales guy great job good looking door will use them again
Most exceptional customer service I’ve experienced in years. What seemed like a horrible situation was fixed in less than an hour for super cheap. I will recommend this company to everyone.read more
Linda Rodgers Goodman
Always Prompt and Professional Service, but today’s service technician went ABOVE-AND-BEYOND in explaining some nuances and tweaking tension so an Older customer could open a door without so much stress and strain. This may be politically incorrect, but EXPERIENCE TRULY SHOWED and I appreciate a guy who can notice, right off, when bolts aren’t in the most efficient place for optimum performance. Keep Nicholas A. around – perhaps as a Trainer on the Side!read more
Chad H. was wonderful! He explained everything that he was going to repair and was very friendly and kind! Wonderful service and I would recommend Overhead Door Company of Atlanta to everyone if I could!read more
Alyce Petty Carr
Fast efficient service. Great over the phone support.
Technician arrived on time and was quick to fix that squeeking and grinding garage door. I also up graded my outside keypad while he was here !! Thanks Nick …read more
We had a great overall experience with OH Door of ATL. The sales person laid out the different options nicely and worked with us to find just the right solution. In addition, once the door arrived, we were able to work with the installation team to get the door delivered a day early so we could paint the trim color to match our house. Once the door went up, it looked amazing. Truly worth the quality of the full thicknesses overlay. While there were some bumps in the process, everyone we dealt with was responsive and eager to find the right solution for us. We will have OH Door back to replace our single car garage door when we are ready.read more
Maurice just put our door back in action and we called only last night. Quick response and excellent service.read more
Robin Adelman Walling
Most quiet garage door you’ll ever find! Compared to my other friends who have doors by the competition, there is no comparison. Our doors far surpass others for quality and reliability. Not only that, but when you accidentally crash your car into them, they can be fixed, without having to replace the entire door!!!!!!!!!read more
#1 residential and commercial garage door company in the U.S. …and it ain’t even close! Thanks OHD!read more
They came out within 5 hours of me calling and were quick, courteous, and knowledgeable. Wonderful service, wonderful company. I’m very happy with Overhead Door Company of Atlanta.read more
Jay with Overhead door did a great, efficient job today installing my garage door opener and door maintenance…very impressed. Will recomend.read more
Erin Reynolds Chance
Overhead Door just came out and fixed my gate at no charge. They made everything right and turned my 1 start review into a 5 start review. Thank you for doing the right thing! Here is my old review for reference: “They wouldn’t stand behind a control board they installed because it was longer than 30 days after installation. It doesn’t work at all and never did. We were having our driveway redone when they did the work, so we didn’t use it immediately. They don’t stand behind their products. Will never use them again. Huge waste of a lot of money.”read more
Mary Rudder Huiet
You did a very good job putting up a new garage door on my house. Thank you.
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17:15 19 Sep 18
Overhead Door offers superior service and Quality! They installed a brand new custom painted , insulated door for me with a whisper quiet motor and it’s perfect! Customer service is very attentive to customers needs ! Thank you Heather T! Great Job!Kelly
15:38 18 Sep 18
The technician was fine, although he arrived at 2:40 PM when I’d been told he would arrive between 10 AM & 2 PM. Probably not his fault though. He did the work quickly and all is well. I would call this company again if needed.
22:32 08 Sep 18
I scheduled a Saturday online yesterday as it was open so I figured it could be hit or miss. They were running behind but called around 4:00 to apologize for missing 10:00 to 12:00pm. We were here and they were close by. Casey was our tech. He was very nice and serviced the double door, tightened the spring, adjusted cables, greased everything and tightened all screws and bolts for a reasonable price. They’re the best.
17:44 30 Aug 18
Had Tech Rep stop to look at door bottom seal. Also our old door had broken & temporarily fixed by someone else who never came back. Ended up purchasing a new door. Install Rep was very nice explained what he was going to be doing & why, arrived on time after alerting me with a phone call. The new door is much quieter and I am very pleased with the product and the service of Overhead Door.
14:47 25 Aug 18
Stan did a great job fixing our garage door! His knowledge and experience are second to none and our door works better than when it was installed 10 years ago by Overhead Door originally!!Thank you Stan!
04:01 20 Aug 18
I had used ODCA for my patio door purchase and installation and post purchase service. They have always been reliable and so I trusted them to do my garage door service recently. Jae C. was so polite and knowledgeable. Serviced the mechanics on our door and had it running smoothly in 20 minutes. Gave us some good info on keeping it operating smoothly.
20:40 14 Aug 18
Service was excellent… technician arrived when promised.. evaluated the problem… offered multiple solutions, and explained the advantages/di$advantage$ of each. Very professional and love the performance of the new system. NEVER had poor service from ODC, and this time was no exception. Thanks.
17:12 14 Aug 18
Your service man showed me what the problem was and what was needed to correct it.I was very pleased with the service overall and reasonably priced.Great service.
16:14 09 Aug 18
My post-service survey response is below. I strongly recommend this as the first and only place to call for garage door repair in and around Atlanta (I live in Marietta).”In all fairness, I have put off setting up a garage door appointment for about a month out of a combination of price concerns and fear of a horrible experience. In my head, I was signing up for something that would likely feel “sales-y” and probably end up costing an arm and a leg. It would have been impossible for me to be more wrong.Erik was awesome. He called before showing up to give an estimated arrival time and was spot on, dressed professionally and very polite. He thoroughly assessed the situation before beginning any work – asking clarifying questions and really illustrating that he wanted to understand the issues I’d experienced with the doors. After getting a solid understanding of where I was at, he walked me through the possible causes as he checked them out. He is very knowledgeable and was able to explain the things he was checking and seeing using plain language, making sure I understood. When he found the issues, he discussed the plan with me and the approximate costs – explaining why each piece was important and how it would help get my doors working properly. After the initial issue was fixed, he advised me that the rollers were wearing down and may need to be replaced soon. He explained how the new rollers would be better than the ones on there now and showed me where the existing ones were starting to wobble and thin out. This did not feel like an “upsell” at all – there was no pressure to “act now or your doors will fall off”. I decided to replace the rollers on both doors to prevent having trouble down the road. I felt very comfortable in that interaction and, had the cost been more than I was comfortable with, I don’t feel like me declining the work would have turned in to a “big deal”. It likely would have resulted in Erik explaining what to look for so I’d know when I really needed to have it done. Even with the extra elements added on, Erik worked quickly and very cleanly. When he was done, he showed me the new elements in place and went through some very helpful maintenance information. He left the doors spotless (no grease, fingerprints, etc.) and the garage area clean (no bags or trash, etc.). His estimates on costs were as accurate as his arrival estimate. I had, in the back of my mind, assumed there would be some “taxes and fees”-type inflation to the estimate, but there was absolutely none. He had quoted me fair prices for good work and his quote matched the bill – I wish this was the case with the other companies I’ve used for other repairs around the house!I was extremely impressed with Erik’s professionalism, courteousness, knowledge, workmanship, and his ability to make something I know nothing about become very approachable and easy-to-understand. Based on his performance today, I’ll be submitting a recommendation for Overhead Door to be added to my HOA’s “Testimonials” page.I couldn’t be happier with my experience. Please award any accolades or recognition you can to Erik and also please pass along my thanks to the leadership team for hiring such great people. It’s clear to me that customer service is very important to Overhead Door. Erik never said that outright, but he made me believe it without a single doubt. Outstanding job!”
20:50 28 Jul 18
i bought a brand new car today, drove it home into my garage and the door broke with the car inside. I called this company about 2:30 p.m. today and they had a gentleman, Daniel, out to my house in under an hour. It took Daniel all of 15 minutes to replace my torsion spring and I was back in business! I envisioned having to wait several days just to get someone out to my house. I cannot overstate how pleased I am with this company’s awesome service! I strongly recommend giving them an opportunity to earn your business.
01:56 28 Jul 18
It was a bit over OUR budget but You get WHAT YOU pay for!! We absolutely loved OUR new garage doors. It was totally worth the 3 weeks or so wait. Excellent service from sale to installation! The grey color that was selected wasn’t dull. The grey has a kinda shine to them. The frickin openers are sooo quite!! I must say we have the BEST looking garage doors on ours street! Maybe the entire subdivision … LOL!
12:36 26 Jul 18
Dan L has been our assigned technician for at least five years and he’s been fantastic. He’s always responsive, reliable and honest. We will continue to use Overhead Door and refer them to our friends and neighbors.
19:21 29 Jun 18
Broken spring first brought OHDAtl to our home. After that quick and efficient repair, we discovered the next day that a power surge had also fried the circuit board in the main unit. Called OHD again; Randy S. responded again and on the same day. New unit was installed, clickers and outside keypad reprogrammed and garage floor blown off in less than 1 hour. Randy gave a quick (but complete) overview of workings of machinery and warranty. Cost was very reasonable and Randy was incredible. This was probably the very best home repair/installation experience in my 65 years. Thank you to OHDAtl and Randy S.!
01:47 27 Jun 18
We could not have been more pleased with Joe. He was extremely professional, explained the repairs, provided us with tips on how to maintain our current equipment and he was fast and efficient. If we are in need of garage door services in the future we will ask for Joe S. specifically.Andrea S.
17:41 10 May 18
Wonderful customer service, quick installation and super friendly and helpful people! Would 100% recommend using overhead for your next garage door!!!
20:36 08 May 18
We have used Overhead Door Company of Atlanta for many years. Today I had the pleasure of meeting Randy Strickland and Simone. Both are great representatives of the company. Randy solved our problem within 30 minutes at a very reasonable price. Simone was the first person I met via the phone. She was friendly and said close attention to my specific needs. She also reassured me that she would have a person repair my garage doors today. She has a great sense of humor which made the call a pure pleasure.
13:23 04 Apr 18
I was hearing metal noises whenever I opened my garage door, so I called the Overhead Door Company of Atlanta. Overhead Door sent a tech out within 48 hrs, and the tech who arrived was great at observing small details, he discovered that the track bolts were loose and had to tighten all the bolts, thus the noise went away. I strongly recommend technician Eddie Jensen with Overhead Door Company, he’s customer focused, on time, and excited about his job.
22:29 19 Mar 18
I can’t recommend Overhead Door and Randy S. The day, I thought was going to be gone, garage not opening on a weekend. Doubtful any company would be available to help me out. Reached out to a neighbor that recommended Overhead Door. Arrived in the window, professional and explained all my options. Yes, I could have waited longer for original parts to come in but who wants to deal with the hassle. Randy asked several times at the end if I had anything else that needed to be done (remotes, etc). He also explained to me when to lubricate the hinges and spring. I can’t tell you how great Randy S was and my experience. Thank you!
17:30 19 Feb 18
we had problems with our garage door opener, called the home warranty company and they did a horrible job, called the Overheaddoor of Atlanta, they came in early on a Sunday morning, inspected the door and opener, suggested a couple of solutions and We went ahead and ordered the odyssey 1000 and had it installed by them right on the spot.We had a wonderful experience, the tech was very nice and knew very well what he was doing, the process was quick and easy and the opener is quiet. Yet again another fantastic job by the overhead door of Atlanta. We will continue using your services for sure. Alvaro.
22:09 12 Feb 18
Called in the morning and tech showed up that afternoon. We had a strange situation and he diagnosed it and came up with a solution that resolved the issue from the original installation (another company.) He was thorough and completed the job quickly. The cost of repair was very reasonable! Highly recommend. Tech’s name is Jimmy. He was polite, respectful, funny, and a pleasure to have working for us.Thanks!
16:22 05 Feb 18
Just Great! Booked appt to replace broken torsion spring. Jimmy S. was out there that same morning and swapped out the spring and made sure everything was perfect. Professional and efficient. Will continue to do business with Overhead.
18:11 03 Feb 18
Top notch service today. They came on time and fixed my problem quickly and efficiently. Will definitely use them again. Thanks jimmy for being so awesome.
00:47 02 Feb 18
Jimmy S. did an amazing job servicing our 3 garage doors. He was super knowledgeable, helpful, as well as friendly. We will definitely use your company again, and are thankful Jimmy took great care of our needs. Thanks!
19:17 20 Jan 18
Our garage door just stopped working at all yesterday evening after it had been just fine all day. I got on your website and made an appointment for the next day (which was a Saturday). The man that came out, Nael, could not have been nicer. He was so pleasant, knew exactly what the problem was, and fixed it promptly. I asked him could he do the maintenance too while he was here, and he said sure. Once he had the garage door working, going up and down, I told him it was a beautiful sight. I have used this company for 30+ years, and have always had great service. They installed this door about 5 years ago, and it is beautiful and serves us well. Just a heads up for people, don’t make the mistake I made one time (only). I called the wrong company (very similar name), so always look for the red ribbon! And thank you, Nael, for being so nice, respectful, and knowledgeable! I will ask for you again for my maintenance or any problems!
21:41 05 Jan 18
Great advice on a complicated solution for the hi lift garage doors for our home. The head of service was engaged and while a new customer, I got really good advice and service on an initial install. If you are looking for really informed advice on the install and maintenance of your garage doors I’ve found the team at Overhead exceptional. I recommend the team and found Frank to be informed and very proficient with the work and the follow up was spot on.
21:06 05 Jan 18
Randy was a great technician – very knowledgeable. He explained everything fully and was done with the job in about 30 minutes. I would definitely call this company again.
15:43 14 Dec 17
Service Tech Eddie was professional, patient, explanatory of the issue and very customer focused. Two thumbs up. If you need to have them come out – be sure to ask for Eddie. Great job !!
15:58 05 Dec 17
GREAT experience with this company! Our garage door stopped working last night with one of our cars inside it. I called Overhead Door at 8 the following morning, spoke with Kathy Moylan, who walked us through evaluating what the problem was, told us NOT to try to manually open the door as that would be dangerous, and set us up for a morning appointment. Within 20 minutes, I heard from Randy Strickland, a service technician, who said he’d be at our house in the next 15 minutes. An hour later the door was repaired – it needed new coils, the whole system was cleaned up and lubricated, and my car electronics were connected to the door eliminating the need for the electronic clicker. Randy and Kathy couldn’t have been nicer and more professional. Obviously, I highly recommend Overhead Door of Atlanta!
Lora Lee Bell
18:13 02 Nov 17
Randy was a delight! He educated me in a very organized fashion. I would trust him to repair anything in my home! He should be rewarded and get a raise! Trust me when I say, rarely does a service technician show interest in his work, high level of knowledge and respect to the customer as Randy! Thank you!!
17:57 19 Oct 17
Anthony T. and Randy came out to fix my garage door today. They were both VERY helpful, professional, and personable, while both having a great sense of humor! My son ran into the door backing out before it was totally up. We thought the door would need replacing. Anthony worked on the door and saved us from replacing the door, thus saving us a lot of money!! It iis so refreshing to conduct business with a company that has your best financial interest at heart!!! Highly recommend Overhead Door Company of Atlanta!! Ask for Anthony T. and Randy. Awesome duo!!
21:08 25 Sep 17
I only gave a 4 out of 5 because there is always room for improvement. Matthew R., the tech came out to service my garage a few weeks ago. He arrived in a timely manner, which was much quicker than I expected. My older system stopped working and Matthew R. was able to install a new one very quickly. He answered every question I had and was able to get the answer for the few he was unsure of. Matthew was a great representative of the company and I would recommend him to anyone if you are able to choose your technician.
01:28 16 Sep 17
I have utilized the services of Overhead Door Company of Atlanta for many years. Each time, I have received remarkable service. Today, was no exception. Anthony was professional, knowledgeable, helpful, and friendly. He ensured that I understood the mechanics and the safety of my garage doors. And, he also ensured that my garage door is secure and functioning properly. Anthony is an asset to Overhead Garage. Thanks so much Anthony T!
19:27 11 Sep 17
Best service I could have ever asked for! They sent a tech out within 2 hours of my contacting my Home Warranty company for the issue. The tech arrived during a severe weather event, which was WAY above and beyond. He was in and out within 20 minutes. He diagnosed the issue, changed the key pad, reprogrammed, and added fresh batteries to everything in record time. He was kind and professional. I would recommend this company to anyone with any issue. Way to go on training!!!
16:18 18 Aug 17
I had an excellent experience with this company!My garage was not opening and they had Randy come out the next day to take a look. Randy gave me a complete rundown of what he would have to do to fix the door. He also provided a few options for saving some money as well. There was absolutely no pressure to make a sale.Randy and Doh came back as soon as they could and finished the job quickly! They both took the time to show me all of the new functionality my motor units had, and they were happy to answer any and all questions. The level of customer service was amazing!Thank you very much!
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