GA Garage Door Company | Overhead Door Company of Atlanta

Home / Marietta, GA Garage Door Company Service

Marietta, GA Garage Door Company Service

July 16, 2013 |

Dan L. was terrific! Besides doing the door repair, he was able to troubleshoot very quickly an electrical problem that I would never have figured out. He is an exemplary employee and a credit to Overhead Door!

Atlanta

Categories: Testimonials

We were so impressed by our service. First, they came out on a Sunday without an extra charge for weekend. We were just doing a tune up but our code box didn’t work. He offered to change the code box and do the tune up for just a small additional fee. It was crazy great service. They are for sure my new go to for garage door anything.

Beverly English

14:02 14 Mar 19

Overhead Door is the best! We had to have our 25 year old openers replaced within a month of each other and both servicemen were wonderful. They knew their stuff and got the job done expeditiously and to perfection. I can’t imagine using anyone else.

Don Addison

17:01 18 Jan 19

Our garage door was in bad shape and we knew we needed to order a new one but just hadn’t gotten it done. Of course, on Labor Day weekend, it broke completely coming off the tracks. Jason came out immediately and disabled the door from the opener, and got it back on the tracks so we could at least get it closed. There was no charge for this holiday weekend service as I was ordering a new door. And I was able to use a coupon on the purchase. The door was delivered and installed by Robert at the exact time on the exact day it was promised. Robert explained the process and answered all our questions. It was a very good experience. And the door is absolutely beautiful and an upgrade from what we had!

Scott Lawrence

17:57 17 Jan 19

The entire experience was great! The springs on my garage door broke on a Sunday evening around 5:00 pm. I went online and looked up door companies in my area. Found Overhead Door went on their site and was able to make an appointment right then for Monday morning. Never talked to anyone. The system confirmed my appointment and gave me a start time. The tech showed up on time and finished in an hour. I Couldn’t believe how easy it all was. The price was more than fair too. I will definitely use them again should I have a need.

Yalonda Crawford

18:08 16 Jan 19

Overhead took real good care of me. My spring broke and I couldn’t get my car out of the garage. They arrived quickly and finished the job just as quick. Very knowledgeable.

Jack Dominey

17:56 16 Jan 19

Our garage door, about 10 years old, had been reversing and refusing to close for quite a while when finally made the appointment. The technician, Chad H., called half an hour ahead to let me know he was on the way and arrived on time. He sized up the job quickly and did the work efficiently. He told me immediately that he’d have to replace the springs. Once he had done the basic maintenance, he tested the sensors, which unfortunately had to be replaced. While the job was more expensive than I expected, the replacements were clearly necessary. Door works great now.

Judi Spector

23:33 15 Jan 19

As you age so do your garage doors. Ours have reached the age of maturity being 23 years old. Through the years we’ve used Overhead Door for minor repairs but this time she went to garage door heaven. So we called our garage guru, overhead door and they came to the rescue. You wouldn’t even know this door was opening or closing by sound. Their work has always been exemplary and still is. You can use them with confidence for your service needs.

Zoe Lovett

17:52 15 Jan 19

I recommend Overhead Door without hesitation. I called for an issue and the CSR over the phone was very pleasant and helpful. She got someone out the very next day. The technician that came out was knowledgeable, professional, and fast. It was a quick fix and he explained in great detail what the issue was and how to avoid having it happen again. Great all around service!!

Mike Katz

16:59 14 Jan 19

They did a fantastic job. Was quick to respond to service request…Person they sent was great…explained the options and was able to fix everything in the same day. Highly recommend

Jeremy Karassik

16:17 12 Jan 19

Got out quickly with no problem even during the holidays. Brandon was prompt and efficient. He took the time to answer any and all questions. Great work!

Lisa Borders

23:58 11 Jan 19

1/2/19 – My tech, Anthony, was knowledgeable and communicated our issues clearly. More importantly, he diligently made the repair and took initiative to check both garage doors to ensure smooth & safe operation. Bravo!!!

E Moore

13:38 20 Dec 18

The people at Overhead Door Atlanta are always prompt, professional, knowledgeable, and courteous. They are also very patient in giving me instructions for reprogramming, and explaining what they did. The yearly preventive checkup is a lifesaver, detecting problems before the door malfunctions and shuts my car in the garage! We’ve used them for many years and are very pleased.

Tessie Warren

15:09 18 Dec 18

Arrived on time. Thought I would have to have a new door opener installed. All I needed was new springs. Awesome that honesty is still around. Cost must less than expected. I would imagine that there are some garage door companies that would have installed the new door opener anyway, and then charged me for the springs too. If you want honesty, dependable, friendly service…call Overhead Door Company of Atlanta. I will always call them in the future!

Reba Herzfeld

20:52 08 Dec 18

Very prompt service. Repairman was very professional and volunteered information as to maintenance that I could do myself. Because of that I highly recommend Overhead Door for all of my garage door needs and will recommend them to my friends as well.

Steve Weibel

18:05 04 Dec 18

Overhead Door is very responsive, on time and the technicians always know the right answers. No over selling, just fix the problem. I like uncomplicated vendors and these guys are among the best. Off all vendor I use, Overhead Door leaves an impression with me every time of great value for the dollar.

Bob Barrier

05:09 28 Nov 18

Daniel called beforehand (as had been planned several days before) and arrived on time. He was friendly, courteous, and knowledgeable. He efficiently did the tune-up required and installed a code pad. He could have charged me for three remotes but pointed out that I did not need them. He showed his knowledge of his trade by identifying the age and make of the 1980s chain and pulley installed in our basement. All in all, a very satisfactory and relatively inexpensive service.

BARRY KAUFMAN

01:55 23 Nov 18

10/15/18 Overheard Door of Atlanta responded quickly when one spring broke on my double garage door. Even with your wife helping, try lifting a double door sometime to get your cars out. Both men who came were pleasant, efficient and charged only what they had quoted. They included the checking of all components. First class service.

Ted Robinson

15:58 20 Nov 18

Our outdoor keypad stopped working. After several rounds of owner problem determination, it appeared a replacement was due. We called Overhead door and after learning the cost of a visit would pretty much cover a tuneup which we had not had in a few years, we opted to sign up for that and they threw in the new keypad as well. Prompt and professional technician. We’re happy.

Daniel Cash

18:17 16 Nov 18

Dan with Overhead Door just left my home. I could not be more pleased with the service he provided. Knowledgeable, efficient, and took the time to go above and beyond with the little things. He is a great representative of your brand. Hire more guys like Dan!

Thompson Speer

20:18 13 Nov 18

I can’t remember the technician’s name for the life of me(mark, maybe) but he was awesome. Super knowledgeable guy and great explanation of what he was doing to repair our garage door. Hopefully our garage doors live a long life, but I know who to call whenever they do bite the dust.

Walda Jefferson

20:36 05 Nov 18

Always had a great experience with Overhead Door Company. They are able to secure a technician immediately. The technician is knowledgeable and gets quick results. Their prices are reasonable and comparable. Highly recommend this company.

Carol Anne Hendrix

15:59 02 Nov 18

Chris Gilmartin was wonderful and patient in helping us choose the right door for our needs and never once pressured us to buy. The installers were professional polite and went above an beyond to make sure we were set before they left.If you need a garage door… these are your guys!!

Peggy Davidson

15:26 24 Oct 18

Overhead Technicians are very knowledgeable and quality of work is great. They also don’t try and add on additional items or fixes if it isn’t necessary. The technicians are very transparent and addresses the problem. I highly recommend them

Tony Paladino

17:21 17 Oct 18

The service technician was to our house in less than 2 ours of making the initial call and was very courteous and knowledgeable. He had the door fixed within 45 minuets allowing for us to get the cars our of the garage and st ill get to work by mid morning. The repair price was reasonable, and an overall great experience. I would strongly recommend to anyone needing garage door service.

carrla goldstein

23:21 16 Oct 18

Excellent service! They have always responded right away & made repairs same day. Reasonable pricing as well. Highly recommend.

Pat Harmeyer

15:00 09 Oct 18

Technician was knowledgeable, friendly, helpful and arrived on time. He actually figured out how to work the existing keypad rather than just sell me another one! Great Service!! Recommend them anytime!😊

Kathy Christian

04:48 05 Oct 18

Great company. Have used them for many many years. My new door looks even better than I had expected! Prompt service and professional people. Will be using them for years to come.

Kelly Keeter

17:15 19 Sep 18

Overhead Door offers superior service and Quality! They installed a brand new custom painted , insulated door for me with a whisper quiet motor and it’s perfect! Customer service is very attentive to customers needs ! Thank you Heather T! Great Job!Kelly

Flynn Andrew

15:38 18 Sep 18

The technician was fine, although he arrived at 2:40 PM when I’d been told he would arrive between 10 AM & 2 PM. Probably not his fault though. He did the work quickly and all is well. I would call this company again if needed.

Wayne Hale

22:32 08 Sep 18

I scheduled a Saturday online yesterday as it was open so I figured it could be hit or miss. They were running behind but called around 4:00 to apologize for missing 10:00 to 12:00pm. We were here and they were close by. Casey was our tech. He was very nice and serviced the double door, tightened the spring, adjusted cables, greased everything and tightened all screws and bolts for a reasonable price. They’re the best.

Dave G

17:44 30 Aug 18

Had Tech Rep stop to look at door bottom seal. Also our old door had broken & temporarily fixed by someone else who never came back. Ended up purchasing a new door. Install Rep was very nice explained what he was going to be doing & why, arrived on time after alerting me with a phone call. The new door is much quieter and I am very pleased with the product and the service of Overhead Door.

Bill Mitchell

14:47 25 Aug 18

Stan did a great job fixing our garage door! His knowledge and experience are second to none and our door works better than when it was installed 10 years ago by Overhead Door originally!!Thank you Stan!

Gloria Clark

04:01 20 Aug 18

I had used ODCA for my patio door purchase and installation and post purchase service. They have always been reliable and so I trusted them to do my garage door service recently. Jae C. was so polite and knowledgeable. Serviced the mechanics on our door and had it running smoothly in 20 minutes. Gave us some good info on keeping it operating smoothly.

Steve Shelby

20:40 14 Aug 18

Service was excellent… technician arrived when promised.. evaluated the problem… offered multiple solutions, and explained the advantages/di$advantage$ of each. Very professional and love the performance of the new system. NEVER had poor service from ODC, and this time was no exception. Thanks.

Paul Greene

17:12 14 Aug 18

Your service man showed me what the problem was and what was needed to correct it.I was very pleased with the service overall and reasonably priced.Great service.

Ron Robey

16:14 09 Aug 18

My post-service survey response is below. I strongly recommend this as the first and only place to call for garage door repair in and around Atlanta (I live in Marietta).”In all fairness, I have put off setting up a garage door appointment for about a month out of a combination of price concerns and fear of a horrible experience. In my head, I was signing up for something that would likely feel “sales-y” and probably end up costing an arm and a leg. It would have been impossible for me to be more wrong.Erik was awesome. He called before showing up to give an estimated arrival time and was spot on, dressed professionally and very polite. He thoroughly assessed the situation before beginning any work – asking clarifying questions and really illustrating that he wanted to understand the issues I’d experienced with the doors. After getting a solid understanding of where I was at, he walked me through the possible causes as he checked them out. He is very knowledgeable and was able to explain the things he was checking and seeing using plain language, making sure I understood. When he found the issues, he discussed the plan with me and the approximate costs – explaining why each piece was important and how it would help get my doors working properly. After the initial issue was fixed, he advised me that the rollers were wearing down and may need to be replaced soon. He explained how the new rollers would be better than the ones on there now and showed me where the existing ones were starting to wobble and thin out. This did not feel like an “upsell” at all – there was no pressure to “act now or your doors will fall off”. I decided to replace the rollers on both doors to prevent having trouble down the road. I felt very comfortable in that interaction and, had the cost been more than I was comfortable with, I don’t feel like me declining the work would have turned in to a “big deal”. It likely would have resulted in Erik explaining what to look for so I’d know when I really needed to have it done. Even with the extra elements added on, Erik worked quickly and very cleanly. When he was done, he showed me the new elements in place and went through some very helpful maintenance information. He left the doors spotless (no grease, fingerprints, etc.) and the garage area clean (no bags or trash, etc.). His estimates on costs were as accurate as his arrival estimate. I had, in the back of my mind, assumed there would be some “taxes and fees”-type inflation to the estimate, but there was absolutely none. He had quoted me fair prices for good work and his quote matched the bill – I wish this was the case with the other companies I’ve used for other repairs around the house!I was extremely impressed with Erik’s professionalism, courteousness, knowledge, workmanship, and his ability to make something I know nothing about become very approachable and easy-to-understand. Based on his performance today, I’ll be submitting a recommendation for Overhead Door to be added to my HOA’s “Testimonials” page.I couldn’t be happier with my experience. Please award any accolades or recognition you can to Erik and also please pass along my thanks to the leadership team for hiring such great people. It’s clear to me that customer service is very important to Overhead Door. Erik never said that outright, but he made me believe it without a single doubt. Outstanding job!”

Vince Toreno

20:50 28 Jul 18

i bought a brand new car today, drove it home into my garage and the door broke with the car inside. I called this company about 2:30 p.m. today and they had a gentleman, Daniel, out to my house in under an hour. It took Daniel all of 15 minutes to replace my torsion spring and I was back in business! I envisioned having to wait several days just to get someone out to my house. I cannot overstate how pleased I am with this company’s awesome service! I strongly recommend giving them an opportunity to earn your business.

Carlicia Wade

01:56 28 Jul 18

It was a bit over OUR budget but You get WHAT YOU pay for!! We absolutely loved OUR new garage doors. It was totally worth the 3 weeks or so wait. Excellent service from sale to installation! The grey color that was selected wasn’t dull. The grey has a kinda shine to them. The frickin openers are sooo quite!! I must say we have the BEST looking garage doors on ours street! Maybe the entire subdivision … LOL!

Scott Braswell

12:36 26 Jul 18

Dan L has been our assigned technician for at least five years and he’s been fantastic. He’s always responsive, reliable and honest. We will continue to use Overhead Door and refer them to our friends and neighbors.

Randy Booth

19:21 29 Jun 18

Broken spring first brought OHDAtl to our home. After that quick and efficient repair, we discovered the next day that a power surge had also fried the circuit board in the main unit. Called OHD again; Randy S. responded again and on the same day. New unit was installed, clickers and outside keypad reprogrammed and garage floor blown off in less than 1 hour. Randy gave a quick (but complete) overview of workings of machinery and warranty. Cost was very reasonable and Randy was incredible. This was probably the very best home repair/installation experience in my 65 years. Thank you to OHDAtl and Randy S.!

Nita2443

01:47 27 Jun 18

We could not have been more pleased with Joe. He was extremely professional, explained the repairs, provided us with tips on how to maintain our current equipment and he was fast and efficient. If we are in need of garage door services in the future we will ask for Joe S. specifically.Andrea S.

Caroline Morrison

17:41 10 May 18

Wonderful customer service, quick installation and super friendly and helpful people! Would 100% recommend using overhead for your next garage door!!!

Mar mccune

20:36 08 May 18

We have used Overhead Door Company of Atlanta for many years. Today I had the pleasure of meeting Randy Strickland and Simone. Both are great representatives of the company. Randy solved our problem within 30 minutes at a very reasonable price. Simone was the first person I met via the phone. She was friendly and said close attention to my specific needs. She also reassured me that she would have a person repair my garage doors today. She has a great sense of humor which made the call a pure pleasure.

CEO505

13:23 04 Apr 18

I was hearing metal noises whenever I opened my garage door, so I called the Overhead Door Company of Atlanta. Overhead Door sent a tech out within 48 hrs, and the tech who arrived was great at observing small details, he discovered that the track bolts were loose and had to tighten all the bolts, thus the noise went away. I strongly recommend technician Eddie Jensen with Overhead Door Company, he’s customer focused, on time, and excited about his job.

Douglas Oesterreich

22:29 19 Mar 18

I can’t recommend Overhead Door and Randy S. The day, I thought was going to be gone, garage not opening on a weekend. Doubtful any company would be available to help me out. Reached out to a neighbor that recommended Overhead Door. Arrived in the window, professional and explained all my options. Yes, I could have waited longer for original parts to come in but who wants to deal with the hassle. Randy asked several times at the end if I had anything else that needed to be done (remotes, etc). He also explained to me when to lubricate the hinges and spring. I can’t tell you how great Randy S was and my experience. Thank you!

Alvaro Piñeros

17:30 19 Feb 18

we had problems with our garage door opener, called the home warranty company and they did a horrible job, called the Overheaddoor of Atlanta, they came in early on a Sunday morning, inspected the door and opener, suggested a couple of solutions and We went ahead and ordered the odyssey 1000 and had it installed by them right on the spot.We had a wonderful experience, the tech was very nice and knew very well what he was doing, the process was quick and easy and the opener is quiet. Yet again another fantastic job by the overhead door of Atlanta. We will continue using your services for sure. Alvaro.

John Secrist

22:09 12 Feb 18

Called in the morning and tech showed up that afternoon. We had a strange situation and he diagnosed it and came up with a solution that resolved the issue from the original installation (another company.) He was thorough and completed the job quickly. The cost of repair was very reasonable! Highly recommend. Tech’s name is Jimmy. He was polite, respectful, funny, and a pleasure to have working for us.Thanks!

Dave Blalock

16:22 05 Feb 18

Just Great! Booked appt to replace broken torsion spring. Jimmy S. was out there that same morning and swapped out the spring and made sure everything was perfect. Professional and efficient. Will continue to do business with Overhead.

Madison Jarrett

18:11 03 Feb 18

Top notch service today. They came on time and fixed my problem quickly and efficiently. Will definitely use them again. Thanks jimmy for being so awesome.

Marcie Morris

00:47 02 Feb 18

Jimmy S. did an amazing job servicing our 3 garage doors. He was super knowledgeable, helpful, as well as friendly. We will definitely use your company again, and are thankful Jimmy took great care of our needs. Thanks!

Nancy Brewster

19:17 20 Jan 18

Our garage door just stopped working at all yesterday evening after it had been just fine all day. I got on your website and made an appointment for the next day (which was a Saturday). The man that came out, Nael, could not have been nicer. He was so pleasant, knew exactly what the problem was, and fixed it promptly. I asked him could he do the maintenance too while he was here, and he said sure. Once he had the garage door working, going up and down, I told him it was a beautiful sight. I have used this company for 30+ years, and have always had great service. They installed this door about 5 years ago, and it is beautiful and serves us well. Just a heads up for people, don’t make the mistake I made one time (only). I called the wrong company (very similar name), so always look for the red ribbon! And thank you, Nael, for being so nice, respectful, and knowledgeable! I will ask for you again for my maintenance or any problems!

Marquette Chester

21:41 05 Jan 18

Great advice on a complicated solution for the hi lift garage doors for our home. The head of service was engaged and while a new customer, I got really good advice and service on an initial install. If you are looking for really informed advice on the install and maintenance of your garage doors I’ve found the team at Overhead exceptional. I recommend the team and found Frank to be informed and very proficient with the work and the follow up was spot on.

Tracy Blunier

21:06 05 Jan 18

Randy was a great technician – very knowledgeable. He explained everything fully and was done with the job in about 30 minutes. I would definitely call this company again.

Jamie Kirk

15:43 14 Dec 17

Service Tech Eddie was professional, patient, explanatory of the issue and very customer focused. Two thumbs up. If you need to have them come out – be sure to ask for Eddie. Great job !!

abby friedman

15:58 05 Dec 17

GREAT experience with this company! Our garage door stopped working last night with one of our cars inside it. I called Overhead Door at 8 the following morning, spoke with Kathy Moylan, who walked us through evaluating what the problem was, told us NOT to try to manually open the door as that would be dangerous, and set us up for a morning appointment. Within 20 minutes, I heard from Randy Strickland, a service technician, who said he’d be at our house in the next 15 minutes. An hour later the door was repaired – it needed new coils, the whole system was cleaned up and lubricated, and my car electronics were connected to the door eliminating the need for the electronic clicker. Randy and Kathy couldn’t have been nicer and more professional. Obviously, I highly recommend Overhead Door of Atlanta!

Lora Lee Bell

18:13 02 Nov 17

Randy was a delight! He educated me in a very organized fashion. I would trust him to repair anything in my home! He should be rewarded and get a raise! Trust me when I say, rarely does a service technician show interest in his work, high level of knowledge and respect to the customer as Randy! Thank you!!

Gail Gail

17:57 19 Oct 17

Anthony T. and Randy came out to fix my garage door today. They were both VERY helpful, professional, and personable, while both having a great sense of humor! My son ran into the door backing out before it was totally up. We thought the door would need replacing. Anthony worked on the door and saved us from replacing the door, thus saving us a lot of money!! It iis so refreshing to conduct business with a company that has your best financial interest at heart!!! Highly recommend Overhead Door Company of Atlanta!! Ask for Anthony T. and Randy. Awesome duo!!

Bill Johnson

21:08 25 Sep 17

I only gave a 4 out of 5 because there is always room for improvement. Matthew R., the tech came out to service my garage a few weeks ago. He arrived in a timely manner, which was much quicker than I expected. My older system stopped working and Matthew R. was able to install a new one very quickly. He answered every question I had and was able to get the answer for the few he was unsure of. Matthew was a great representative of the company and I would recommend him to anyone if you are able to choose your technician.

Vanessa Fortenberry

01:28 16 Sep 17

I have utilized the services of Overhead Door Company of Atlanta for many years. Each time, I have received remarkable service. Today, was no exception. Anthony was professional, knowledgeable, helpful, and friendly. He ensured that I understood the mechanics and the safety of my garage doors. And, he also ensured that my garage door is secure and functioning properly. Anthony is an asset to Overhead Garage. Thanks so much Anthony T!

April Nealey

19:27 11 Sep 17

Best service I could have ever asked for! They sent a tech out within 2 hours of my contacting my Home Warranty company for the issue. The tech arrived during a severe weather event, which was WAY above and beyond. He was in and out within 20 minutes. He diagnosed the issue, changed the key pad, reprogrammed, and added fresh batteries to everything in record time. He was kind and professional. I would recommend this company to anyone with any issue. Way to go on training!!!

Bryan Kennicott

16:18 18 Aug 17

I had an excellent experience with this company!My garage was not opening and they had Randy come out the next day to take a look. Randy gave me a complete rundown of what he would have to do to fix the door. He also provided a few options for saving some money as well. There was absolutely no pressure to make a sale.Randy and Doh came back as soon as they could and finished the job quickly! They both took the time to show me all of the new functionality my motor units had, and they were happy to answer any and all questions. The level of customer service was amazing!Thank you very much!

See All Reviews