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Marietta, GA Garage Door Company Service

07-16-2013 |

Dan L. was terrific! Besides doing the door repair, he was able to troubleshoot very quickly an electrical problem that I would never have figured out. He is an exemplary employee and a credit to Overhead Door!

Atlanta

Categories: Testimonials

The service technician was to our house in less than 2 ours of making the initial call and was very courteous and knowledgeable. He had the door fixed within 45 minuets allowing for us to get the cars our of the garage and st ill get to work by mid morning. The repair price was reasonable, and an overall great experience. I would strongly recommend to anyone needing garage door service.

carrla goldstein

23:21 16 Oct 18

Excellent service! They have always responded right away & made repairs same day. Reasonable pricing as well. Highly recommend.

Pat Harmeyer

15:00 09 Oct 18

Technician was knowledgeable, friendly, helpful and arrived on time. He actually figured out how to work the existing keypad rather than just sell me another one! Great Service!! Recommend them anytime!😊

Kathy Christian

04:48 05 Oct 18

Great company. Have used them for many many years. My new door looks even better than I had expected! Prompt service and professional people. Will be using them for years to come.

Kelly Keeter

17:15 19 Sep 18

Overhead Door offers superior service and Quality! They installed a brand new custom painted , insulated door for me with a whisper quiet motor and it’s perfect! Customer service is very attentive to customers needs ! Thank you Heather T! Great Job!Kelly

Flynn Andrew

15:38 18 Sep 18

The technician was fine, although he arrived at 2:40 PM when I’d been told he would arrive between 10 AM & 2 PM. Probably not his fault though. He did the work quickly and all is well. I would call this company again if needed.

Wayne Hale

22:32 08 Sep 18

I scheduled a Saturday online yesterday as it was open so I figured it could be hit or miss. They were running behind but called around 4:00 to apologize for missing 10:00 to 12:00pm. We were here and they were close by. Casey was our tech. He was very nice and serviced the double door, tightened the spring, adjusted cables, greased everything and tightened all screws and bolts for a reasonable price. They’re the best.

Dave G

17:44 30 Aug 18

Had Tech Rep stop to look at door bottom seal. Also our old door had broken & temporarily fixed by someone else who never came back. Ended up purchasing a new door. Install Rep was very nice explained what he was going to be doing & why, arrived on time after alerting me with a phone call. The new door is much quieter and I am very pleased with the product and the service of Overhead Door.

Bill Mitchell

14:47 25 Aug 18

Stan did a great job fixing our garage door! His knowledge and experience are second to none and our door works better than when it was installed 10 years ago by Overhead Door originally!!Thank you Stan!

Gloria Clark

04:01 20 Aug 18

I had used ODCA for my patio door purchase and installation and post purchase service. They have always been reliable and so I trusted them to do my garage door service recently. Jae C. was so polite and knowledgeable. Serviced the mechanics on our door and had it running smoothly in 20 minutes. Gave us some good info on keeping it operating smoothly.

Steve Shelby

20:40 14 Aug 18

Service was excellent… technician arrived when promised.. evaluated the problem… offered multiple solutions, and explained the advantages/di$advantage$ of each. Very professional and love the performance of the new system. NEVER had poor service from ODC, and this time was no exception. Thanks.

Paul Greene

17:12 14 Aug 18

Your service man showed me what the problem was and what was needed to correct it.I was very pleased with the service overall and reasonably priced.Great service.

Ron Robey

16:14 09 Aug 18

My post-service survey response is below. I strongly recommend this as the first and only place to call for garage door repair in and around Atlanta (I live in Marietta).”In all fairness, I have put off setting up a garage door appointment for about a month out of a combination of price concerns and fear of a horrible experience. In my head, I was signing up for something that would likely feel “sales-y” and probably end up costing an arm and a leg. It would have been impossible for me to be more wrong.Erik was awesome. He called before showing up to give an estimated arrival time and was spot on, dressed professionally and very polite. He thoroughly assessed the situation before beginning any work – asking clarifying questions and really illustrating that he wanted to understand the issues I’d experienced with the doors. After getting a solid understanding of where I was at, he walked me through the possible causes as he checked them out. He is very knowledgeable and was able to explain the things he was checking and seeing using plain language, making sure I understood. When he found the issues, he discussed the plan with me and the approximate costs – explaining why each piece was important and how it would help get my doors working properly. After the initial issue was fixed, he advised me that the rollers were wearing down and may need to be replaced soon. He explained how the new rollers would be better than the ones on there now and showed me where the existing ones were starting to wobble and thin out. This did not feel like an “upsell” at all – there was no pressure to “act now or your doors will fall off”. I decided to replace the rollers on both doors to prevent having trouble down the road. I felt very comfortable in that interaction and, had the cost been more than I was comfortable with, I don’t feel like me declining the work would have turned in to a “big deal”. It likely would have resulted in Erik explaining what to look for so I’d know when I really needed to have it done. Even with the extra elements added on, Erik worked quickly and very cleanly. When he was done, he showed me the new elements in place and went through some very helpful maintenance information. He left the doors spotless (no grease, fingerprints, etc.) and the garage area clean (no bags or trash, etc.). His estimates on costs were as accurate as his arrival estimate. I had, in the back of my mind, assumed there would be some “taxes and fees”-type inflation to the estimate, but there was absolutely none. He had quoted me fair prices for good work and his quote matched the bill – I wish this was the case with the other companies I’ve used for other repairs around the house!I was extremely impressed with Erik’s professionalism, courteousness, knowledge, workmanship, and his ability to make something I know nothing about become very approachable and easy-to-understand. Based on his performance today, I’ll be submitting a recommendation for Overhead Door to be added to my HOA’s “Testimonials” page.I couldn’t be happier with my experience. Please award any accolades or recognition you can to Erik and also please pass along my thanks to the leadership team for hiring such great people. It’s clear to me that customer service is very important to Overhead Door. Erik never said that outright, but he made me believe it without a single doubt. Outstanding job!”

Vince Toreno

20:50 28 Jul 18

i bought a brand new car today, drove it home into my garage and the door broke with the car inside. I called this company about 2:30 p.m. today and they had a gentleman, Daniel, out to my house in under an hour. It took Daniel all of 15 minutes to replace my torsion spring and I was back in business! I envisioned having to wait several days just to get someone out to my house. I cannot overstate how pleased I am with this company’s awesome service! I strongly recommend giving them an opportunity to earn your business.

Carlicia Wade

01:56 28 Jul 18

It was a bit over OUR budget but You get WHAT YOU pay for!! We absolutely loved OUR new garage doors. It was totally worth the 3 weeks or so wait. Excellent service from sale to installation! The grey color that was selected wasn’t dull. The grey has a kinda shine to them. The frickin openers are sooo quite!! I must say we have the BEST looking garage doors on ours street! Maybe the entire subdivision … LOL!

Scott Braswell

12:36 26 Jul 18

Dan L has been our assigned technician for at least five years and he’s been fantastic. He’s always responsive, reliable and honest. We will continue to use Overhead Door and refer them to our friends and neighbors.

Randy Booth

19:21 29 Jun 18

Broken spring first brought OHDAtl to our home. After that quick and efficient repair, we discovered the next day that a power surge had also fried the circuit board in the main unit. Called OHD again; Randy S. responded again and on the same day. New unit was installed, clickers and outside keypad reprogrammed and garage floor blown off in less than 1 hour. Randy gave a quick (but complete) overview of workings of machinery and warranty. Cost was very reasonable and Randy was incredible. This was probably the very best home repair/installation experience in my 65 years. Thank you to OHDAtl and Randy S.!

Nita2443

01:47 27 Jun 18

We could not have been more pleased with Joe. He was extremely professional, explained the repairs, provided us with tips on how to maintain our current equipment and he was fast and efficient. If we are in need of garage door services in the future we will ask for Joe S. specifically.Andrea S.

Caroline Morrison

17:41 10 May 18

Wonderful customer service, quick installation and super friendly and helpful people! Would 100% recommend using overhead for your next garage door!!!

Mar mccune

20:36 08 May 18

We have used Overhead Door Company of Atlanta for many years. Today I had the pleasure of meeting Randy Strickland and Simone. Both are great representatives of the company. Randy solved our problem within 30 minutes at a very reasonable price. Simone was the first person I met via the phone. She was friendly and said close attention to my specific needs. She also reassured me that she would have a person repair my garage doors today. She has a great sense of humor which made the call a pure pleasure.

CEO505

13:23 04 Apr 18

I was hearing metal noises whenever I opened my garage door, so I called the Overhead Door Company of Atlanta. Overhead Door sent a tech out within 48 hrs, and the tech who arrived was great at observing small details, he discovered that the track bolts were loose and had to tighten all the bolts, thus the noise went away. I strongly recommend technician Eddie Jensen with Overhead Door Company, he’s customer focused, on time, and excited about his job.

Douglas Oesterreich

22:29 19 Mar 18

I can’t recommend Overhead Door and Randy S. The day, I thought was going to be gone, garage not opening on a weekend. Doubtful any company would be available to help me out. Reached out to a neighbor that recommended Overhead Door. Arrived in the window, professional and explained all my options. Yes, I could have waited longer for original parts to come in but who wants to deal with the hassle. Randy asked several times at the end if I had anything else that needed to be done (remotes, etc). He also explained to me when to lubricate the hinges and spring. I can’t tell you how great Randy S was and my experience. Thank you!

Alvaro Piñeros

17:30 19 Feb 18

we had problems with our garage door opener, called the home warranty company and they did a horrible job, called the Overheaddoor of Atlanta, they came in early on a Sunday morning, inspected the door and opener, suggested a couple of solutions and We went ahead and ordered the odyssey 1000 and had it installed by them right on the spot.We had a wonderful experience, the tech was very nice and knew very well what he was doing, the process was quick and easy and the opener is quiet. Yet again another fantastic job by the overhead door of Atlanta. We will continue using your services for sure. Alvaro.

John Secrist

22:09 12 Feb 18

Called in the morning and tech showed up that afternoon. We had a strange situation and he diagnosed it and came up with a solution that resolved the issue from the original installation (another company.) He was thorough and completed the job quickly. The cost of repair was very reasonable! Highly recommend. Tech’s name is Jimmy. He was polite, respectful, funny, and a pleasure to have working for us.Thanks!

Dave Blalock

16:22 05 Feb 18

Just Great! Booked appt to replace broken torsion spring. Jimmy S. was out there that same morning and swapped out the spring and made sure everything was perfect. Professional and efficient. Will continue to do business with Overhead.

Madison Jarrett

18:11 03 Feb 18

Top notch service today. They came on time and fixed my problem quickly and efficiently. Will definitely use them again. Thanks jimmy for being so awesome.

Marcie Morris

00:47 02 Feb 18

Jimmy S. did an amazing job servicing our 3 garage doors. He was super knowledgeable, helpful, as well as friendly. We will definitely use your company again, and are thankful Jimmy took great care of our needs. Thanks!

Nancy Brewster

19:17 20 Jan 18

Our garage door just stopped working at all yesterday evening after it had been just fine all day. I got on your website and made an appointment for the next day (which was a Saturday). The man that came out, Nael, could not have been nicer. He was so pleasant, knew exactly what the problem was, and fixed it promptly. I asked him could he do the maintenance too while he was here, and he said sure. Once he had the garage door working, going up and down, I told him it was a beautiful sight. I have used this company for 30+ years, and have always had great service. They installed this door about 5 years ago, and it is beautiful and serves us well. Just a heads up for people, don’t make the mistake I made one time (only). I called the wrong company (very similar name), so always look for the red ribbon! And thank you, Nael, for being so nice, respectful, and knowledgeable! I will ask for you again for my maintenance or any problems!

Marquette Chester

21:41 05 Jan 18

Great advice on a complicated solution for the hi lift garage doors for our home. The head of service was engaged and while a new customer, I got really good advice and service on an initial install. If you are looking for really informed advice on the install and maintenance of your garage doors I’ve found the team at Overhead exceptional. I recommend the team and found Frank to be informed and very proficient with the work and the follow up was spot on.

Tracy Blunier

21:06 05 Jan 18

Randy was a great technician – very knowledgeable. He explained everything fully and was done with the job in about 30 minutes. I would definitely call this company again.

Jamie Kirk

15:43 14 Dec 17

Service Tech Eddie was professional, patient, explanatory of the issue and very customer focused. Two thumbs up. If you need to have them come out – be sure to ask for Eddie. Great job !!

abby friedman

15:58 05 Dec 17

GREAT experience with this company! Our garage door stopped working last night with one of our cars inside it. I called Overhead Door at 8 the following morning, spoke with Kathy Moylan, who walked us through evaluating what the problem was, told us NOT to try to manually open the door as that would be dangerous, and set us up for a morning appointment. Within 20 minutes, I heard from Randy Strickland, a service technician, who said he’d be at our house in the next 15 minutes. An hour later the door was repaired – it needed new coils, the whole system was cleaned up and lubricated, and my car electronics were connected to the door eliminating the need for the electronic clicker. Randy and Kathy couldn’t have been nicer and more professional. Obviously, I highly recommend Overhead Door of Atlanta!

Lora Lee Bell

18:13 02 Nov 17

Randy was a delight! He educated me in a very organized fashion. I would trust him to repair anything in my home! He should be rewarded and get a raise! Trust me when I say, rarely does a service technician show interest in his work, high level of knowledge and respect to the customer as Randy! Thank you!!

Gail Gail

17:57 19 Oct 17

Anthony T. and Randy came out to fix my garage door today. They were both VERY helpful, professional, and personable, while both having a great sense of humor! My son ran into the door backing out before it was totally up. We thought the door would need replacing. Anthony worked on the door and saved us from replacing the door, thus saving us a lot of money!! It iis so refreshing to conduct business with a company that has your best financial interest at heart!!! Highly recommend Overhead Door Company of Atlanta!! Ask for Anthony T. and Randy. Awesome duo!!

Bill Johnson

21:08 25 Sep 17

I only gave a 4 out of 5 because there is always room for improvement. Matthew R., the tech came out to service my garage a few weeks ago. He arrived in a timely manner, which was much quicker than I expected. My older system stopped working and Matthew R. was able to install a new one very quickly. He answered every question I had and was able to get the answer for the few he was unsure of. Matthew was a great representative of the company and I would recommend him to anyone if you are able to choose your technician.

Vanessa Fortenberry

01:28 16 Sep 17

I have utilized the services of Overhead Door Company of Atlanta for many years. Each time, I have received remarkable service. Today, was no exception. Anthony was professional, knowledgeable, helpful, and friendly. He ensured that I understood the mechanics and the safety of my garage doors. And, he also ensured that my garage door is secure and functioning properly. Anthony is an asset to Overhead Garage. Thanks so much Anthony T!

April Nealey

19:27 11 Sep 17

Best service I could have ever asked for! They sent a tech out within 2 hours of my contacting my Home Warranty company for the issue. The tech arrived during a severe weather event, which was WAY above and beyond. He was in and out within 20 minutes. He diagnosed the issue, changed the key pad, reprogrammed, and added fresh batteries to everything in record time. He was kind and professional. I would recommend this company to anyone with any issue. Way to go on training!!!

Bryan Kennicott

16:18 18 Aug 17

I had an excellent experience with this company!My garage was not opening and they had Randy come out the next day to take a look. Randy gave me a complete rundown of what he would have to do to fix the door. He also provided a few options for saving some money as well. There was absolutely no pressure to make a sale.Randy and Doh came back as soon as they could and finished the job quickly! They both took the time to show me all of the new functionality my motor units had, and they were happy to answer any and all questions. The level of customer service was amazing!Thank you very much!

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